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Outreach Worker Supervisor

University Settlement


Program Overview:
Launched in 2014, the Crisis Management System (CMS) is a partnership of more than 70 organizations that promote peace, community stewardship of public safety, and healing in the neighborhoods most affected by gun violence in NYC. Utilizing the globally recognized Cure Violence model, which is an evidence-based public health approach to responding to gun violence through credible messengers who identify and engage individuals most likely to be involved in gun violence and to defuse conflicts before they escalate. The CMS program will service the 88th precinct area of Brooklyn including the Ingersoll, Whitman and Farragut housing developments to be the frontline in preventing and interrupting conflicts that may lead to gun violence and retaliation in real time.
Reporting to the CMS Program Director, the Outreach Worker Supervisor will be responsible for supervising the community outreach efforts of the program and ensuring fidelity of the Global Cure Violence model.

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.


  • Bachelor's degree in a relevant field (preferred), however candidates with some college and a proven track record of working with vulnerable, high-risk and/or opportunity youth and young adults will be considered.
  • At minimum 2 years of demonstrated successful experience working with vulnerable, high-risk and/or opportunity youth and young adults ages 16 to 24 required.
  • Personal or professional Experience working with gang-involvement or gun related violence preferred
  • Must have an understanding of, sensitivity and commitment to working with youth and families that have experienced gun-related trauma
  • Previous experience in a supervisory role.
  • Strong organizational and leadership skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in data entry and documentation.
  • Familiarity with community outreach and building relationships with diverse stakeholders.
  • Ability to assess and support the mental wellness of staff.
  • Knowledge of violent intervention strategies and resources.
  • Willingness to attend meetings and training courses as required.
  • Ability to collaborate effectively with colleagues and provide guidance in challenging situations.
  • As required by the contract candidate must: 1) clear through hiring panel comprised of program and community partners; 2) complete a criminal background check; and 3) submit to drug testing and agree to periodic drug testing as part of a program of random testing or for cause


  • Director in coordinating the mobilization of staff to respond to community needs related to violence incidents and the provision of social service support.
  • Supervises Outreach Workers and, if applicable, , ensuring proper fulfillment of staff duties.
  • Conducts daily meetings with Outreach Workers to review current shootings, trends, and plan day-to-day and week-to-week activities.
  • Conducts weekly one-on-one check-ins with staff to support their mental wellness and provides/supports necessary services.
  • Ensures accurate documentation of staff activities and timely data entry into required reporting tools/mechanisms.
  • Documents staff activities and assists the Program Director in submitting accurate and complete monthly reports.
  • Engages in community outreach to establish strong relationships with youth, residents, businesses, and community groups, identify and diffuse "hot spots," and increase staff visibility during violent incidents.
  • Ensures staff receive proper training and are prepared to fulfill their duties.
  • Attends Outreach Worker Supervisor meetings, ad hoc meetings, and all training coordinated and required by OPGV.
  • Remains on duty while Outreach Workers are working.
  • Assists in strategizing on-ground efforts, such as mediation, and provides guidance to staff regarding caseload management.
  • Collaborates with the Credible Clinician to facilitate group and/or individual sessions for staff and participants as needed.
  • Conduct annual staff evaluations and submit timely appraisals to HR.
  • Provides support and assistance to the Program Director as required.
  • Handle other related duties as assigned by Supervisor, Youth Services AED and other Executive Leadership staff of University Settlement

How to Apply

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