Peer Advocate Program Supervisor
- Peer Certification/ Lived Experience Preferred,
- Plus 5+ years in Supervisory Role demonstrating leadership, planning, evaluating, developing, and training
- Firm understanding of strength based and family-driven work, child and youth, family dynamics and positive parenting and associated program management.
- Firm understanding of relevant laws, rules, regulations, policies, and procedures.
- Common educational and social needs of a diverse range of children.
- Possess methods and techniques of developing community outreach strategies to identify community needs for alignment with program offerings.
- Demonstrated ability to work directly with a diverse population of children/youth, families, and adults and engage hard to reach populations
- Principles and techniques for fostering effective work groups, inter-departmental relations, and community partnerships while providing high level of customer service.
- Proven track record of effectively working independently, taking initiative, and using discretion.
- Excellent communication skills in small and large groups
- Strong organization and time management skills adhering to deadlines
- Demonstrate strong customer service skills, and establish, maintain, and foster positive and effective working relationships.
- Ability to multi-task and collaborate with multiple programs areas and teams
- Develop, implement, monitor, evaluate, and supervise the operations of the Family & Youth Service programs.
- Oversee the entire Manhattan alliance of Family Peer Advocate & Youth Peer Advocate.
- Maximize service delivery to the community.
- Oversee and supervise the activities of direct reports and volunteers; select, assign, train, direct, schedule, and monitor staff duties; evaluate employee performance and initiate disciplinary actions when needed.
- Have face to face supervision on weekly basis by visiting each partnered sites (Association to Benefit Children (ABC) and The Door, and main site (USS)
- Responsible for the appropriate training of employees in assigned areas of responsibility;
- Monitor status of required licenses and certifications;
- structures the evaluation and professional development of program staff to ensure a high performing team.
- Conduct audits in the Maven system on a weekly basis to ensure Peers work is completed to its entirety.
- Serves as a liaison and resource for parents, school personnel, and other child serving organizations and respond to inquiries and concerns and ensure programs are positively perceived.
- Serves as a professional liaison to leaders in ABC, The Door and DOHMH (Contract partner
- Prepares marketing materials, such as program brochures, newsletters, and announcements; uses social media and other forums to maximize community outreach and participation.
- Works collaboratively with other departments within USS to promote the Family Youth Peer Services program and gain more intakes
- Maintains records on program activities, attendance, and other pertinent information to be in compliance
- prepares a variety of operational and business reports, and associated correspondence
- Identify and analyze community and participant needs and promote programs and services based on the data
- Interpret and apply relevant laws, rules, regulations, policies , and procedures to cases
- Evaluate program effectiveness and adjust as needed.
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