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Peer Advocate Program Supervisor

University Settlement


Program Overview:
University Settlement partners with 40,000 New Yorkers on the Lower East Side and in Brooklyn every year to build on their strengths as they achieve healthy, stable, and remarkable lives. For over 130 years, we’ve collaborated with our neighbors to pioneer highly effective programs that fight poverty and systemic inequality. Established in 1886 as the first Settlement House in the United States, we bring the values of that movement into the 21st century by meeting New Yorkers where they live, listening deeply to all perspectives, engaging with every individual holistically, and creating space for people to organize. Joining together with our neighbors to advocate for justice and equality, we help build community strength.
We work with New Yorkers of all ages. We infuse a commitment to civic engagement, equity, and communal action into each of our programs, which include early childhood education, mental health and wellness, benefits assistance and eviction prevention, adult literacy and education, healthy aging, community, and recreation centers, performing and visual arts, and youth development.


  • Peer Certification/ Lived Experience Preferred,
  • Plus 5+ years in Supervisory Role demonstrating leadership, planning, evaluating, developing, and training
  • Firm understanding of strength based and family-driven work, child and youth, family dynamics and positive parenting and associated program management.
  • Firm understanding of relevant laws, rules, regulations, policies, and procedures.
  • Common educational and social needs of a diverse range of children.
  • Possess methods and techniques of developing community outreach strategies to identify community needs for alignment with program offerings.
  • Demonstrated ability to work directly with a diverse population of children/youth, families, and adults and engage hard to reach populations
  • Principles and techniques for fostering effective work groups, inter-departmental relations, and community partnerships while providing high level of customer service.
  • Proven track record of effectively working independently, taking initiative, and using discretion.
  • Excellent communication skills in small and large groups
  • Strong organization and time management skills adhering to deadlines
  • Demonstrate strong customer service skills, and establish, maintain, and foster positive and effective working relationships.
  • Ability to multi-task and collaborate with multiple programs areas and teams


  • Develop, implement, monitor, evaluate, and supervise the operations of the Family & Youth Service programs.
  • Oversee the entire Manhattan alliance of Family Peer Advocate & Youth Peer Advocate.
  • Maximize service delivery to the community.
  • Oversee and supervise the activities of direct reports and volunteers; select, assign, train, direct, schedule, and monitor staff duties; evaluate employee performance and initiate disciplinary actions when needed.
  • Have face to face supervision on weekly basis by visiting each partnered sites (Association to Benefit Children (ABC) and The Door, and main site (USS)
  • Responsible for the appropriate training of employees in assigned areas of responsibility;
  • Monitor status of required licenses and certifications;
  • structures the evaluation and professional development of program staff to ensure a high performing team.
  • Conduct audits in the Maven system on a weekly basis to ensure Peers work is completed to its entirety.
  • Serves as a liaison and resource for parents, school personnel, and other child serving organizations and respond to inquiries and concerns and ensure programs are positively perceived.
  • Serves as a professional liaison to leaders in ABC, The Door and DOHMH (Contract partner
  • Prepares marketing materials, such as program brochures, newsletters, and announcements; uses social media and other forums to maximize community outreach and participation.
  • Works collaboratively with other departments within USS to promote the Family Youth Peer Services program and gain more intakes
  • Maintains records on program activities, attendance, and other pertinent information to be in compliance
  • prepares a variety of operational and business reports, and associated correspondence
  • Identify and analyze community and participant needs and promote programs and services based on the data
  • Interpret and apply relevant laws, rules, regulations, policies , and procedures to cases
  • Evaluate program effectiveness and adjust as needed.

How to Apply

Apply below

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PASE Impact, FY 2023

PASE Setters Mary Chen 4511


Afterschool Professionals Supported



Professional Development Events Offered

Group of young children dressed in jackets, holding hands.


NYC Youth Impacted

PASE believes all kids deserve a safe, nurturing space during out-of-school time where they have opportunities to explore their passions while connecting with and learning from caring adults. We exist to improve the quality of afterschool programs for children and teens living in poverty.

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